Question 1

CCTV Design Tool changed owner in 2026 — does that change where my data is stored or who processes it?

Accepted Answer

Where your data is stored has not changed. TechMagic, an international software engineering group, acquired CCTV Design Tool in August 2026, and nothing moved because of the acquisition: project data is still stored in the European Union by default, on Amazon Web Services regions eu-central-1 and eu-north-1. Your contracting entity and data processor is TECHMAGIC UK LTD, a United Kingdom company registered at 41 Devonshire Street, Ground Floor, London W1G 7AJ (VAT GB 409 6531 89). If you keep an Article 30 record of processing activities, updating the processor name is the only change on your side. The UK is covered by the European Commission's adequacy decision, and Standard Contractual Clauses apply to any access by TechMagic personnel outside the EEA. TechMagic's management systems are certified to ISO/IEC 27001:2022 (certificate no. 4159904) and ISO 9001:2015 (certificate no. 4159903), issued by Quay Audit UK Ltd.

Question 2

Who are your sub-processors?

Accepted Answer

Our current sub-processors are Amazon Web Services (hosting and storage, EU regions eu-central-1 and eu-north-1), Mailgun (transactional email, EU endpoint), Lemon Squeezy (payments, as Merchant of Record), Sentry (error monitoring, EU ingest with PII disabled), Google (OAuth sign-in and map imagery), and Mapbox / Esri ArcGIS (satellite and map imagery). A current list is available on request at any time, and we notify customers of material changes, consistent with GDPR Article 28(2). Contact us for the current list; if you hold an older version attached to your contract, we will send the current one with a change log.

Question 3

Is CCTV Design Tool GDPR compliant?

Accepted Answer

CCTV Design Tool is GDPR ready. Project data is stored in the European Union by default; enterprise customers can request an alternative region. We offer Data Processing Agreements (DPAs) for enterprise customers and support all GDPR data subject rights — including access, rectification, and deletion.

Question 4

Do I need to sign a Data Processing Agreement (DPA) to use the tool?

Accepted Answer

For individual installers and small businesses, a separate DPA is not required for standard use. If your company requires a formal DPA — for example because you're processing personal data belonging to your clients — we provide DPA templates for enterprise customers. An enterprise DPA is also where an alternative hosting region is agreed, if your organisation needs one. Contact us to request one.

Question 5

Where exactly is my project data stored?

Accepted Answer

Your project data is stored on EU-based cloud infrastructure by default: Amazon Web Services (AWS) regions eu-central-1 and eu-north-1, with encrypted backups also stored in EU cloud storage. Enterprise customers can request an alternative region as part of their Data Processing Agreement; any transfer of data outside the European Union happens only under appropriate contractual safeguards. You can request a full export or permanent deletion of your data at any time.

Question 6

What happens to my data if I cancel my subscription?

Accepted Answer

You can export all your project data at any time before cancelling. After account deletion, your data is permanently removed from our servers — this is the same whichever region your data is stored in. Contact us if you need written confirmation of deletion.

Question 7

What is Zero-Knowledge Mode — and do I need it?

Accepted Answer

Zero-Knowledge Mode encrypts your floor plans and project data in your browser before anything is uploaded. This means even our infrastructure team cannot read your project content. It's designed for high-security environments: banks, government facilities, and critical infrastructure. For most installers working on residential or commercial projects, standard encryption (which protects against external attackers) is fully sufficient. Zero-Knowledge Mode is included in all premium plans.

Question 8

Do you sell or share my project data with anyone?

Accepted Answer

No. Your floor plans, device lists, site layouts, and project metadata are never sold to third parties, used for AI model training, or shared with competitors. Our business model is subscription-based — we have no financial incentive to monetise your data.

Question 9

How long is my data retained?

Accepted Answer

Your data is stored for as long as your account is active, in the European Union by default. You can request a full data export or deletion at any time, regardless of hosting region. We will process deletion requests and can provide written confirmation upon request.

Question 10

Is CCTV Design Tool ISO 27001 certified?

Accepted Answer

Yes. CCTV Design Tool is ISO 27001 certified. If you need documentation for your own vendor security review, contact us and we will provide what your assessment requires.

Mặt bằng của bạn. Dữ liệu của bạn.
Mặc định tại EU, sẵn sàng theo GDPR,
mã hóa Zero-Knowledge.

Mã hóa Zero-Knowledge: chúng tôi không thể truy cập dữ liệu dự án CCTV của bạn

Trình duyệt của bạn

Mã hóa phía trình duyệt

Lưu trữ đám mây tại EU

Bạn giữ khóa

Gồm cả mặt bằng và hình ảnh

Quản trị viên của chúng tôi cũng không đọc được

Cam kết về quyền riêng tư dữ liệu: không bán, không huấn luyện AI, không chia sẻ

Chúng tôi không bán dữ liệu của bạn

Chúng tôi không dùng dữ liệu của bạn để huấn luyện AI

Chúng tôi không chia sẻ dữ liệu của bạn với đối thủ

Chúng tôi không dùng dữ liệu của bạn để quảng cáo

Chúng tôi dùng dữ liệu của bạn để làm gì

Những câu hỏi phổ biến về bảo mật dữ liệu và GDPR

Quyền sở hữu và nơi lưu trữ dữ liệu, cập nhật tháng 9 năm 2026

Được TechMagic mua lại vào tháng 8 năm 2026

Đơn vị vận hành và xử lý dữ liệu: TECHMAGIC UK LTD

Dữ liệu của bạn vẫn được lưu trữ tại EU

Hệ thống quản lý được chứng nhận ISO/IEC 27001:2022

Có câu hỏi về GDPR? Có sẵn Thỏa thuận xử lý dữ liệu và chính sách tùy chỉnh

Mặt bằng của bạn. Dữ liệu của bạn.Mặc định tại EU, sẵn sàng theo GDPR,mã hóa Zero-Knowledge.